Information We Collect

We may collect personal and business information that you voluntarily provide when completing contact forms, requesting consultations, subscribing to services, or communicating with us.

This information may include:

• Full name and business name
• Email address and telephone number
• Business address and service locations
• Website and domain information
• Google Business Profile information
• Business services, products, and preferences
• Project requirements and marketing goals
• Billing and subscription information
• Messages, inquiries, and submitted documents

We may also collect certain technical information automatically, including IP addresses, browser types, device information, referring websites, pages visited, and general website usage data.

How We Use Your Information

We use collected information to provide, maintain, improve, and support our services.

These purposes may include:

• Responding to inquiries and consultation requests
• Creating and maintaining client accounts
• Designing and hosting websites
• Managing Google Business Profiles
• Providing local SEO and AI search optimization
• Managing customer review automation
• Configuring AI website chat assistants
• Publishing automated promotional content
• Providing reporting and technical support
• Processing subscriptions and payments
• Sending service notices and account updates
• Maintaining website security and preventing misuse
• Complying with legal obligations

We may also send information about our services or promotions where permitted by law. You may opt out of promotional email communications at any time.

Website Forms and Consultation Requests

When you submit information through our website forms, including contact, consultation, and client onboarding forms, we use that information to respond to your request, evaluate your business needs, and provide relevant services.

Form submissions may be stored within our website systems or processed through authorized third-party tools that assist with communications, scheduling, and client management.

Please avoid submitting sensitive personal information, passwords, or financial account details through general contact forms unless we specifically provide a secure method.

Google Business Profile Management

When you enroll in our Google Business Profile management services, we may access and process business information necessary to optimize and maintain your online presence.

This may include business descriptions, categories, services, photographs, public reviews, customer interactions, business updates, and performance reporting.

We use this information to provide the management services you authorize, including profile optimization, promotional posting, review management, and visibility reporting.

Your Google Business Profile remains associated with your business. Artifex Design Studios does not claim ownership of your Google Business Profile.

Customer Reviews and Automated Communications

Our services may include automated customer review requests, review monitoring, and AI-assisted review responses.

To provide these features, we may process customer names, email addresses, telephone numbers, review content, and related communication information supplied or authorized by our clients.

Clients are responsible for ensuring they have the necessary permissions and lawful basis to provide customer contact information and send automated communications.

Where required, automated text messages and promotional communications must be supported by appropriate consent and opt-out mechanisms.

We do not authorize clients to use our services to send unlawful unsolicited messages or engage in misleading review-generation practices.

AI Website Chat Assistant

Our AI website chat assistant services may process information entered by website visitors, including questions, messages, contact details, and other information voluntarily submitted during a conversation.

This information may be used to generate responses, answer business-related questions, capture inquiries, and help our clients follow up with potential customers.

AI-powered services may rely on third-party technology providers to process conversations and generate responses.

Visitors should avoid entering passwords, payment card numbers, medical information, or other highly sensitive personal information into website chat assistants.

Where we provide AI chat services on behalf of clients, the applicable client's privacy policy may also govern how visitor information is handled.

Website Hosting and Security

Our website services may include hosting, domain management, SSL certificates, security monitoring, automated backups, and website maintenance.

To provide these services, certain technical information may be processed by hosting, security, domain registration, and infrastructure providers.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed completely secure.

Payments and Billing Information

Subscription payments and other transactions may be processed through authorized third-party payment service providers.

These providers may collect and process payment card details, billing addresses, transaction information, and other data necessary to complete payments and manage recurring subscriptions.

We generally receive payment confirmations, transaction records, and limited billing information rather than complete payment card details.

Payment processing is also subject to the applicable provider's privacy and security policies.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance, and understand visitor activity.

These technologies may collect information about browsing activity, devices, interactions, and website usage.

Some cookies are necessary for the website to function, while others may be used for analytics or other optional purposes.

You may be able to manage cookies through your browser settings or any cookie preference controls made available on our website.

Where applicable law requires consent for nonessential cookies, we will provide appropriate consent controls.

Third-Party Service Providers

We may share information with trusted third-party providers when reasonably necessary to operate our business and deliver authorized services.

These providers may include:

• Website hosting and domain providers
• Payment processors
• Email and SMS communication platforms
• Google and related business tools
• AI software and automation providers
• Website analytics and security services
• Scheduling and customer management systems
• Social media publishing platforms

These providers may process information under their own privacy policies or applicable service agreements.

We may also disclose information when required by law, to protect legal rights, to investigate misuse, or in connection with a legitimate business transaction.

We do not sell personal information to third parties for money. Certain advertising or analytics practices, if used, may be treated as sharing or selling under applicable privacy laws and will be addressed as required.

Data Retention

We retain personal and business information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, meet contractual obligations, and comply with applicable laws.

When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it, subject to legal obligations, technical limitations, and legitimate business needs.

Certain records may remain in backups for a limited period before being removed through normal backup retention procedures.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of eligible information
• Withdraw consent where processing relies on consent
• Opt out of promotional communications
• Exercise additional rights provided by applicable law

To submit a privacy-related request, please contact us through our website. We may need to verify your identity before processing certain requests.

Some information may be retained when required or permitted by law.

Client Data and Third-Party Websites

When Artifex Design Studios manages a website, Google Business Profile, or digital service for a client, we may process information on that client's behalf.

In those situations, the client may determine the purposes and permitted uses of customer information, while Artifex provides technical or management services.

Privacy requests involving a client's customers may need to be directed to that client.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of websites or services that we do not control.

Children's Privacy

Our website and services are intended for businesses and adults and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If we learn that we have collected such information without appropriate authorization, we will take steps to address it as required by law.

International Data Processing

Some third-party service providers may process or store information outside the state or country where it was originally collected.

Where applicable, we will take reasonable steps to address legal requirements associated with international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, we will update the effective date displayed on this page. Where legally required, we will provide additional notice or request consent.

We encourage visitors and clients to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Artifex Design Studios

Website: https://artifexdesignstudios.com/

For privacy-related inquiries, please use the contact form available on our website.

We will review and respond to privacy requests in accordance with applicable requirements.